Shipping and return policy

SHIPPING

Delivery fees

  • Standard shipping is free in Canada with all orders over 250$
  • Standard shipping in Canada is 12$
  • Standard shipping in the United States is 15$
  • Standard shipping for international addresses is 25$

 

Online orders are handled within 3 to 5 working days.

 

RETURNS

We accept returns and exchanges within a period of 14 days after the receipt of the delivery. The product must be intact and still tagged with the initial label for items at regular prices and those on sale. Almost Perfect Ones items are final sales.

We reserve the right to refuse any return that does not meet these conditions. We will allow ourselves to charge restocking or cleaning fees depending on the condition of the item.

Examples of conditions under which returns are refused:
Washed clothes, clothes covered with animal hair, stretched clothes, clothes with a strong odor, clothes stained with make-up or deodorant, etc.

 

Return orders from United States or countries other than Canada should be identified on the customs declaration as "returned goods" and not merchandise.  If wrongly labelled, custom charges will be applied upon receipt and these fees will be deducted from the refund amount.

 

How to return your package?

 Send us an email at: info@odeyaloclothing.com  - please, do not return your package to our studio!

The customer is responsible for return shipping charges.

We strongly encourage you to write to us.  If you have any questions, we will be happy to guide you in making the best choice for you.  Please, contact us at info@odeyaloclothing.com.  We are committed to the full satisfaction of our customers.  We will be pleased to answer your questions about our products and help you to make them fit.