Shipping and return policy
✨ We're taking a little time off from December 24th 2020 until January 4th 2021.
IMPORTANT: All orders placed between December 24th until January 4th will ship on January 5th. Order pick ups will be possible starting January 5 too.
- Standard shipping is free in Canada with all orders over 250$
- Bike delivery in Montreal is 8$ *
- Standard shipping in Canada is 12$
- Standard shipping in the United States is 15$
- Standard shipping for international addresses is 25$
- Pick up at the workshop: FREE
* Monday to Friday from 9am to 5pm. Don't hesitate to give us your job address!
Online orders are handled within three working days.
Pick up at the workshop (appointment only)
We're offering you the possibility to come pick up your online purchases at our workshop, which allows you to avoid delivery fees. You will be able to select that option at checkout. It is mandatory to make an appointment to pick up your package as soon as possible. It often happens that we are outside the studio: we wouldn't want you to run into a locked door. Use our calendar here!
We accept returns and exchanges within a period of 14 days after the receipt of the delivery. The product must be intact and still tagged with the initial label for items at regular prices and those on sale. Almost Perfect Ones items are final sales.
We reserve the right to refuse any return that does not meet these conditions. We will allow ourselves to charge restocking or cleaning fees depending on the condition of the item.
Examples of conditions under which returns are refused:
Washed clothes, clothes covered with animal hair, stretched clothes, clothes with a strong odor, clothes stained with make-up or deodorant, etc.
How to return your package?
For return and exchange you can send your package at the following address:
6545 Av. Durocher #402
The customer is responsible for return shipping charges.
We strongly encourage you to write to us. If you have any questions, we will be happy to guide you in making the best choice for you. Please, contact us at firstname.lastname@example.org. We are committed to the full satisfaction of our customers. We will be pleased to answer your questions about our products and help you to make them fit.